Emotional Labor is a critical occupational requirement for employees performing direct (person-to-person) service work, such as teaching. Emotional labor, when defined as an occupational requirement, is the duty to regulate emotions to satisfy service centered job duties. This presentation provides an overview of emotional labor, explores emotional labor as an occupational requirement for higher education faculty, examines the relationships between emotional labor, job satisfaction and burnout, and explores emotional labor regulation strategies to minimize the potential adverse effects associated with emotional labor.

Brown Bag Lunch

Recording of Conversation – Panopto

Recording of Conversation webex

Date: Monday, March 21

Time: 1:00 – 2:00 p.m.

Location: Via WebEx at this link

Agenda

I. Overview of emotional labor as an occupational requirement

II. Exploring the emotional labor requirements of higher education faculty

III. Examining the relationships between emotional labor, job satisfaction, and burnout

IV. The utilization of emotional regulation strategies and restorative and alleviating tools

V. Closing remarks

VI. Open and collaborative discussion on additional strategies and techniques to manage emotional labor requirements (ideas welcome and invited)

Questions?  Contact Prof. Helena Costakis: costakih@newpaltz.edu

BIO:

Dr. Helena Costakis (HC) is an Assistant Professor with the School of Business. Her research focuses on emotional labor in the service industry and higher education. Prior to joining academia, HC was a Human Resources executive and has an extensive HR background in healthcare and human services. HC’s passion is exploring the emotional aspects of work and contributing to the management field by helping employees and employers recognize emotional labor as a legitimate and compensable job requirement.