Students who are struggling in their classes have several remedies, beyond working with professors and getting help from the Student Success Center (tutoring).
You may elect a Satisfactory/Unsatisfactory grade, in place of the letter grade (it’s been expanded for 2020/2021 to apply to required courses). READ about this in your my.newpaltz.edu portal, under Expanded S/U option and Registration > S/U.
https://www.newpaltz.edu/ugc/policies/policies_su.html
The deadline to elect S/U is April 29, 2021
Please note that Incompletes are NOT granted unless 75% of the work in the course has been completed. Please read about Incompletes here: https://sites.newpaltz.edu/news/2020/11/how-do-incomplete-grades-work-a-primer-from-records-registration/
and here: https://www.newpaltz.edu/registrar/grades/incomplete-grades/#d.en.74160