Helena Costakis (Business) on Emotional Labor, Wed. April 17, 12 noon – 1:00 p.m.

Brown Bag Lunch

Emotional Labor is a critical occupational requirement for employees performing direct (person-to-person) service work, such as teaching. Emotional labor, when defined as an occupational requirement, is the duty to regulate emotions to satisfy service centered job duties. This presentation provides an overview of emotional labor, explores emotional labor as an occupational requirement for higher education faculty, examines the relationships between emotional labor, job satisfaction and burnout, and explores emotional labor regulation strategies to minimize the potential adverse effects associated with emotional labor.

Agenda

I. Overview of emotional labor as an occupational requirement

II. Exploring the emotional labor requirements of higher education faculty

III. Examining the relationships between emotional labor, job satisfaction, and burnout

IV. The utilization of emotional regulation strategies and restorative and alleviating tools

V. Closing remarks

VI. Open and collaborative discussion on additional strategies and techniques to manage emotional labor requirements (ideas welcome and invited)

Questions?  Contact Prof. Helena Costakis: costakih@newpaltz.edu